This is a Standard Course. See Course Types for more details about how to book a Standard Course.

This will cover fundamental end-to-end ContrOCC processes with a focus on children’s care. We will take attendees through a system overview, explain contract configuration, and show users how to carry out payment processes.

Objectives
By the end of the course, participants will:
• Understand what ContrOCC is, and how it fits into the local authority’s processes
• Have acquired knowledge of how ContrOCC works
• Be able to link local authority processes to ContrOCC features

Who is it for?
ContrOCC beginners, new starters, or refresher training.

Outcomes & benefits
By the end of this course, participants will be able to:
• Navigate ContrOCC
• Create new provider contracts, including accepting change requests
• Process both invoiced and scheduled payments
• Create funding arrangements
• Recognise and troubleshoot common payment queries

Prerequisites
None